Leadership Communication and Behaviours Training
(Each session is 4 hours)| SESSION 9 |
Communication Skills
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Defining and interpreting expectations Modes of communication and technology - when to use Understanding impression formation Active listening Questioning skills Giving clear information and explanations Overcoming barriers to communication Using appropriate language Non-verbal communication |
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| SESSION 10 |
Building Assertiveness
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Defining your influence at work? The Interpersonal Influence Inventory (III) - self assessment Understanding your influence style Directness of communication Consideration for others The Interpersonal Influence model Openly Aggressiveness, Concealed Aggressiveness, Passiveness and Assertiveness Characteristics of assertive communicators Building assertiveness: the ASERT process |
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| SESSION 11 |
Presentation Skills
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Types of presentations - product, technical, pitch, information, entertain Designing your presentation for maximum impact How to prepare, rehearse and use notes Integrating props, material and visual aids to enhance your message Understanding your audience - managing group dynamics Selling your message - influencing your stakeholders How to open/how to close powerfully The delivery - timing and pacing Managing questions and challenging situations Techniques for the psychological and physical control of nerves |
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| SESSION 12 |
Business Writing
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Preparing and planning your documents Using appropriate language Choosing the appropriate style and tone Structure and layout Achieving clarity and brevity: - Avoiding ambiguous grammar, punctuation and word choice. - Writing shorter sentences. Memos, letters, reports and emails - what are the differences? Pitfalls to avoid A checklist for editing your work Guidelines for clear presentation of the report, proposal, or letter |
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| SESSION 13 |
Effective Networking
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What is networking? - dispelling the myths Understanding the benefits Changing your way of thinking When and where to network? Preparing and planning to get the best from your networking Overcoming your fears and reluctance Who to approach and what to say Explaining what you do in a clear and interesting way How to make important and exciting small talk Discovering people’s needs and wants How to deal with rude people Making appropriate introductions Best use of business cards How to keep in touch |
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| SESSION 14 |
Negotiation Skills
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What goes wrong and why? The ten traits of successful negotiators Assessing strengths and weaknesses of sellers and buyers How to set winning goals Defining critical points Assessing what others really want without losing ground The importance of the win/win How to come up with creative solutions to problems How to satisfy different stakeholders Distinguishing real issues from entrenched positions The rules regarding concessions The 5 stages of a negotiation Tactics - which to use, which to avoid Overcoming intimidation and emotional obstacles When and how to take ‘time out’ to mutual advantage |
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