Performance Management and Staff Development Training
(Each session is 4 hours)| SESSION 15 |
Interviewing and Attracting High Performers
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The challenges of recruitment in current market Different types of interviews The 5-point interview plan to fill ANY position faster Preparing and planning for the interview Using Behavioural Interviewing questions Strategies to establishing rapport Describing your culture to ensure a fit for your organisation Selling your organisation to the candidate Nonverbal messages: finding out what they aren’t telling you Understanding laws relating recruitment & selection Evaluating and selecting the final candidate |
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| SESSION 16 |
Managing Ongoing Performance
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Where does responsibility for performance lie? What are we managing? Signs that a performance problem is developing What to do if you think you may have a performance problem When should you correct declining performance? Giving feedback - your strengths and weaknesses Overcoming resistance to feedback Guidelines for giving behavioural feedback Creating a feedback culture Causes of poor performance Setting the performance objectives Following up reinforcing the behaviour and skills |
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| SESSION 17 |
Running Effective Performance Appraisals
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Why conduct performance appraisals? Selling the vision and dealing with expectations What goes wrong - common appraisal errors? Planning effective feedback Identifying positive performance - put the ‘praise’ back in ‘appraise’ Differentiating the causes of non-performance from the symptoms Preparing for the meeting - the interview framework Keeping the appraisal focussed and on track Setting goal areas and agreeing upon the required performance Writing key performance indicators Building action plans and milestones Evaluating the results achieved Providing the necessary follow-up action to support performance appraisal meetings |
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| SESSION 18 |
Motivating Yourself and Your Team
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The benefits of motivated staff External vs. internal motivators What people want 10 ways to reward Maslow and the implications of motivational theory The misconceptions regarding money! The importance of being valued Dealing with de-motivated employees Personal motivation - where are you going? Where are you now? Your limiting beliefs Setting clear, well defined goals Plan of action |
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| SESSION 19 |
Coaching as a Business and Management Tool
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Coaching as a tool for accelerated development Coaching - its core elements Coaching skills and competencies Building technical skills and psychological readiness The Behavioural Coaching Cycle Informal coaching - when and where to coach 10 Step Formal / Contractual coaching Identifying who would benefit from coaching Addressing distorted thinking and self limiting beliefs Dealing with emotions and resistance The coaching toolkit |
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